The Water Department has an individual on call twenty-four hours per day, seven days per week. Requests for water repairs and maintenance or concerns about the water system should be reported to the Water Department, 195 North Sterling, (785) 460-4420 during regular hours (8 to 5 Monday through Friday). Emergencies after regular hours should be reported to the Colby Police Department (785) 460-4460 for assignment to the on-call individual.
The City of Colby Utility Billing Office (Customer Service) can be contacted at 585 North Franklin, (785) 460-4400 during regular business hours (8 to 5 Monday through Friday, except holidays). There are a variety of services offered at the Utility Billing Office, including:
- Collection of utility bills
- Sale of dog tags
- Utility service connects and disconnects
- Sale of garbage bags
- Cereal Malt Beverage & Liquor Licenses
- Purchase of 95 gallon tipper cans for household waste and grass clippings